Two years ago, bakery-café chain Panera Bread announced that its national delivery service would be available for the first time through food delivery partners DoorDash, Grubhub, and Uber Eats.
Since then, third-party delivery has continued to expand for the brand, and now it has officially phased out its in-house delivery after five years in-part due to the coronavirus pandemic’s effects on business.
“Panera continually evaluates our model to put guest preferences at the center of everything we do,” Chris Correnti, Panera’s senior vice president of off-premise channels tells Restaurant Business. “This change enables Panera to offer a broader delivery range to serve increased demand for delivery, in response to an off-premise market that has grown and shifted dramatically over the past year.”
According to Panera, it doubled its delivery business last year, with more than half of sales coming through delivery, pickup, drive-thru and curbside. Off-premise sales volume is up by more than 60% since the beginning of 2020, off-premise year-over-year growth has climbed more than 50% and delivery sales are growing by more than 100%.